Effective Date: February 26, 2021
Last Updated: March 26, 2025
At SOKLOZ Limited, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds may be issued for our logistics services.
Our services are non-tangible and custom-tailored to each client's needs. As such, refunds are only considered under specific circumstances, as detailed below.
Refunds may be issued under the following circumstances:
Service Not Rendered: If a service was paid for and not provided due to our fault (e.g., shipment not picked up, delivery not attempted), you may be eligible for a full or partial refund.
Duplicate Payment: In the case of accidental double payments, the excess amount will be refunded.
Service Failure: If a shipment is lost or damaged due to our negligence and the issue is not resolved via insurance or claims, a refund may be issued in accordance with our liability terms.
Refunds will not be issued in the following situations:
Delays caused by weather, natural disasters, strikes, or other force majeure events.
Incorrect information provided by the customer (e.g., wrong address, incorrect shipment details).
Cancellation of services after the shipment has been dispatched or delivery has started.
Third-party carrier issues where Sokloz Limited is not the carrier, but only an intermediary.
To request a refund, please contact us within 7 business days of the issue, and provide the following details:
Full name and contact information
Service reference or tracking number
Reason for the refund request
Supporting documents (e.g., proof of payment, photos, invoices)
Email all refund requests to: info@soklozlogistics.com
We will review your request and respond within 10 business days.
If you are not satisfied with the outcome of a refund request, you may escalate the issue to our customer service management team. Further unresolved disputes may be handled in accordance with our Terms and Conditions.
For any questions or concerns regarding this Refund Policy, please contact us at:
SOKLOZ Logistics
info@soklozlogistics.com
+2349127579208
https://logistic.sokloz.com